by Karen Morales | Jan 13, 2025 | Articles
I’ve always believed in the power of the annual review to motivate and direct the people I lead. Everyone needs to know how they’re progressing toward their goals and whether they’re doing the job that’s expected; even if they have a good inner sense of this, they...
by Karen Morales | Dec 3, 2024 | Articles
Two Books Offer Strategies for Using “Radical Generosity” and a Giver’s Mindset to Attract Success By Ray Titus Perhaps the two greatest gifts I ever received from a business associate were a set of steak knives and a sweatshirt. The knives were an expensive,...
by Karen Morales | Nov 12, 2024 | Articles
Ray Titus is CEO of United Franchise Group (UFG), a global leader for entrepreneurs with brands in over 1,600 locations in 60 countries. I’ve always been a positive person, thanks to my dad. He had an amazing amount of confidence in his ability to get through...
by Karen Morales | Oct 29, 2024 | Articles
When approaching a customer who may be mistaken, sensitivity is critical — and the language we choose is vital. Key Takeaways While customers may sometimes be wrong, it’s more important to focus on resolving their concerns without making them feel dismissed. Using...
by Karen Morales | Oct 17, 2024 | Articles
If you change your tactics and adopt an organized approach, you’ll find yourself not only getting more things done but getting the right things done. Many business leaders feel like they come close to drowning every day in a never-ending flood of emails, paperwork,...
